Wiggo Terms of Use

These Terms of Use (the "Terms") are a legal agreement between you and Pleyra covering the Wiggo iOS app, Wiggo Pro purchases, and the pleyra.com website. They also serve as the End User License Agreement (EULA) for Wiggo. By downloading or using Wiggo, you accept these Terms. If you do not accept them, do not use the app.

In plain language. Wiggo is a care tracker and a reference library, not a veterinarian. It runs entirely on your device, so your records are yours to keep and yours to back up. You can use it for free with one friend. Wiggo Pro is optional: two of the three plans renew automatically, and one is a single lifetime payment. Apple handles all payments and refunds.

1. Who you are contracting with

Wiggo is published by Pleyra ([legal entity name], [registered address]), referred to as "Pleyra", "we", or "us". You can reach us at support@pleyra.com.

Your download and payment relationship with the App Store is separate and is governed by Apple's Media Services Terms and Conditions. Where these Terms conflict with Apple's terms in relation to the App Store itself, Apple's terms govern that relationship.

1. Who may use Wiggo

You must be at least 13 years old (16 in the European Economic Area and anywhere else local law requires it) to use Wiggo. If you are a minor, you may use Wiggo only with the consent and supervision of a parent or guardian, who accepts these Terms on your behalf. You must also have the legal capacity to enter into this agreement.

1. Your licence

Subject to these Terms, Pleyra grants you a personal, limited, non-exclusive, non-transferable, revocable licence to install and use Wiggo on Apple-branded devices that you own or control, in accordance with the Usage Rules of the App Store Terms of Service. This licence is for your own personal, non-commercial use of the app.

You may not: copy, sell, rent, sublicense, or redistribute Wiggo; reverse engineer, decompile, or disassemble it, except where that restriction is prohibited by law; remove or obscure any proprietary notice; circumvent the Pro entitlement checks or any other technical limitation; extract or republish Wiggo's content library at scale; or use Wiggo to build a competing product.

1. Wiggo is not veterinary advice

Read this section carefully. It is the most important one here.

Wiggo is an organisational and general-information tool. It is not a medical device, and nothing in it is veterinary diagnosis, advice, prescription, or treatment. It does not replace an examination by a licensed veterinarian, and it must never be used to decide against seeking veterinary care.

If your animal is unwell, injured, deteriorating, or showing unusual signs, contact a veterinarian or an emergency clinic immediately. Do not rely on this app.

Wiggo's care schedules are produced by a rule-based engine using general, widely published guidance (including WSAVA core vaccination principles). They are generic starting points, not a plan for your specific animal. They do not know your animal's medical history, its individual risk, or the outbreak situation and legal requirements in your area.

Requirements and timing vary a great deal by country and by animal, in particular for rabies, leptospirosis, rabbit haemorrhagic disease, and heartworm prevention. This is why Wiggo asks you to confirm dates with your veterinarian and then save the confirmed date, rather than treating a suggested date as authoritative. Legal vaccination obligations in your jurisdiction are your responsibility, not the app's.

The first-aid, poison, nutrition, and library content is general reference material for informational purposes only. Feeding calculations are estimates and are no substitute for professional dietary advice, particularly for an animal with a medical condition.

Reminders are scheduled as local device notifications. They can fail to arrive for reasons outside our control: notifications disabled, Focus modes, a device that is off, out of battery, or restored from a backup. Do not rely on Wiggo as your only reminder for anything medically important. You remain solely responsible for the health, welfare, and care of your animal.

1. Your data is on your device

Wiggo has no account system and no Pleyra server. Everything you enter is stored locally on your device, as described in our Privacy Policy.

This has consequences you should understand and accept before relying on the app:

You own your records and you are solely responsible for backing them up. Use the built-in JSON export, which is free and not limited to Pro. There is no cloud copy and no sync. Pleyra cannot recover your data under any circumstances, including a lost, stolen, reset, damaged, or replaced device, an accidental deletion, or an app removal. You are responsible for the content you enter and for having the right to enter it, including any information about other people, such as a veterinarian's contact details. An exported file can contain sensitive information. Once you share it, you control where it goes; we do not.

1. Free tier and Wiggo Pro

Wiggo is free to use. The free tier includes the core of the product: the automatic care schedule, reminders, nutrition guidance, the library, first aid, and the full JSON backup. It is limited to one friend. Wiggo Pro removes that limit and unlocks the Pro features described in the app.

Payment is never required to keep using the free tier or to export your own data.

6.1 Plans Plan Type Billing Wiggo Pro Monthly Auto-renewing subscription Charged every month until cancelled. Wiggo Pro Yearly Auto-renewing subscription Charged every year until cancelled. Wiggo Pro Lifetime One-time purchase A single payment. It is not a subscription and never renews. The current price of each plan is always shown in the App Store and in the app before you confirm, in your local currency. Prices differ between countries and can change over time; the price displayed to you at the moment of purchase is the price that applies to that purchase. If we change the price of an existing subscription, Apple will notify you and, where required, ask for your consent before the new price is charged.

If you bought Wiggo Pro as a one-time purchase before subscriptions were introduced, your purchase is honoured and grants lifetime access. You do not need to buy anything again.

6.2 Auto-renewing subscription terms Payment is charged to your Apple Account when you confirm the purchase. Your subscription renews automatically unless auto-renew is turned off at least 24 hours before the end of the current period. Your Apple Account is charged for renewal within 24 hours before the end of the current period, at the price then in effect for your plan. You can manage your subscription and turn off auto-renew at any time in your Apple Account settings on your device (Settings, then your name, then Subscriptions). Cancelling stops future renewals. It takes effect at the end of the period you have already paid for, and you keep Pro access until then. Deleting the app does not cancel a subscription. Wiggo does not currently offer a free trial. If one is ever offered and you buy a subscription during it, any unused portion of the trial is forfeited at the moment of purchase, where applicable. 6.3 Restoring purchases Use "Restore Purchases" in the app to recover Pro on a new device or after a reinstall, using the same Apple Account that made the purchase. Because Wiggo has no account of its own, Pro is tied to your Apple Account, not to a Wiggo login.

6.4 Refunds Apple handles all App Store payments and all refunds. Pleyra cannot issue, approve, or reverse a refund. Request one through Apple at reportaproblem.apple.com, subject to Apple's policy.

If you are a consumer in the European Union, the United Kingdom, or Türkiye, you may have a statutory right of withdrawal for digital content. Because Apple is the merchant of record, that right is exercised through Apple. Nothing in these Terms limits your mandatory statutory consumer rights.

6.5 Changes to Pro features Wiggo will keep evolving. We may add, change, or retire individual features. We will not materially remove the substance of what you have already paid for without notifying you in advance and, where a subscription is affected, giving you the chance to cancel before the next renewal.

1. Cameras, trackers, and third-party devices

Wiggo can show a preview from a home camera you add. The connection is made directly from your iPhone to the camera over your local network, and Wiggo only accepts local addresses. We do not operate a camera service, we do not relay or store your video, and we have no control over your camera's firmware, its security, or your network.

By adding a camera you confirm that:

you own it or are authorised to access it; your use of it complies with the law where you are, including the privacy rights of anyone who may be recorded, such as family members, guests, cleaners, or pet sitters, and any consent or notice their consent requires; you are responsible for its own credentials and for keeping its firmware up to date. Never put a password inside a camera URL. Use the password field, which stores it in the device Keychain and keeps it out of every export.

Tracker fields in Wiggo are plain text notes that you type. Wiggo does not read your device location and cannot read an AirTag's live position, which remains in Apple's Find My. Do not treat Wiggo as a live location or a lost-pet recovery service.

1. Acceptable use

Do not use Wiggo to break the law, to infringe anyone's rights, to store or share content you have no right to, to harass or surveil another person, or to interfere with the app's security or integrity. Do not attempt to access parts of the app or of a device that you are not authorised to access.

1. Intellectual property

Wiggo, the Wiggo and Pleyra names and logos, the app's design and source code, and its written content, including the care templates, guides, first-aid and poison references, and nutrition material, are owned by Pleyra or its licensors and are protected by copyright, trademark, and other laws. These Terms grant you a licence to use the app, not any ownership of it.

Your own records remain yours. We claim no ownership over anything you enter into Wiggo, and since we never receive it, we acquire no licence to it.

1. Availability, updates, and support

Wiggo requires iOS 17 or later. We may release updates, change how features work, or discontinue support for older iOS versions or older devices. We may also stop distributing the app entirely. If we do, the copy already installed on your device keeps working for as long as your device and iOS version allow, but we cannot guarantee it indefinitely.

Support is provided by email at support@pleyra.com. We aim to respond within a few business days, but we do not promise a specific response time or a guaranteed fix.

1. Disclaimer of warranties

To the fullest extent permitted by law, Wiggo is provided "as is" and "as available", without warranty of any kind, whether express, implied, or statutory, including any implied warranty of merchantability, fitness for a particular purpose, accuracy, or non-infringement.

We do not warrant that the app will be uninterrupted or error-free, that reminders will always be delivered, that a camera preview will always connect, that its content is complete, current, or correct for your animal or your country, or that any defect will be fixed.

Some jurisdictions do not allow the exclusion of implied warranties, so parts of this section may not apply to you. Nothing here limits the mandatory rights of a consumer.

1. Limitation of liability

To the fullest extent permitted by law, Pleyra will not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for any loss of data, loss of records, loss of profit, or loss of goodwill, arising out of or in connection with your use of Wiggo, even if we were advised that such damage was possible.

In particular, and to the extent permitted by law, we are not liable for any harm arising from: reliance on the app instead of a veterinarian; a reminder that did not arrive; a care date that was wrong for your animal, your country, or your legal obligations; the loss of records you did not back up; or the behaviour or security of a third-party camera, tracker, or network.

Where liability cannot be excluded, our total aggregate liability to you for all claims relating to Wiggo is limited to the greater of (a) the amount you actually paid Pleyra, through Apple, for Wiggo in the twelve months before the event giving rise to the claim, and (b) [10 USD or local equivalent].

Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, for gross negligence or wilful misconduct, or for any other liability that cannot lawfully be excluded or limited. If you are a consumer, your mandatory statutory rights are unaffected.

1. Termination

You may end this agreement at any time by deleting Wiggo from your devices. Remember to cancel an active subscription separately in your Apple Account settings, since deleting the app does not cancel it.

We may suspend or terminate your licence if you materially breach these Terms, in particular sections 3 or 8. On termination, the licence in section 3 ends and you must stop using the app. Sections 9, 11, 12, 14, and 15 survive termination.

1. Changes to these Terms

We may update these Terms as the app changes or the law requires. We will update the "last updated" date above, and for material changes we will give notice in the app or on this site before they take effect. Continuing to use Wiggo after a change takes effect means you accept the updated Terms. If you do not accept them, stop using the app and, if you have one, cancel your subscription.

1. Governing law and disputes

These Terms are governed by the laws of [Republic of Türkiye], without regard to its conflict of law rules. The courts and enforcement offices of [Istanbul, Türkiye] have jurisdiction over any dispute.

If you are a consumer, this choice of law and forum does not deprive you of the protection of the mandatory consumer law of the country where you live, and you may also bring proceedings in your own country of residence where local law gives you that right. Consumers in Türkiye may apply to the consumer arbitration committees (Tüketici Hakem Heyetleri) and consumer courts.

1. Apple

The following applies because Wiggo is distributed through the App Store:

These Terms are concluded between you and Pleyra only, not with Apple. Pleyra, and not Apple, is solely responsible for Wiggo and its content. Apple has no obligation to provide any maintenance or support for Wiggo. If Wiggo fails to conform to any applicable warranty, you may notify Apple, and Apple will refund the purchase price, if any, that you paid for the app. To the maximum extent permitted by law, Apple has no other warranty obligation whatsoever with respect to Wiggo. Pleyra, not Apple, is responsible for addressing any claim by you or a third party relating to Wiggo, including product liability claims, any claim that Wiggo fails to conform to a legal or regulatory requirement, and claims under consumer protection or similar legislation. Pleyra, not Apple, is responsible for the investigation, defence, settlement, and discharge of any third-party claim that Wiggo infringes that party's intellectual property rights. You represent that you are not located in a country subject to a US Government embargo or designated as a "terrorist supporting" country, and that you are not listed on any US Government list of prohibited or restricted parties. Apple and its subsidiaries are third-party beneficiaries of these Terms and, upon your acceptance, have the right to enforce them against you.

1. General

If any provision of these Terms is found unenforceable, the rest remains in force and the unenforceable part is applied to the fullest extent permitted. Our failure to enforce a provision is not a waiver of it. You may not assign these Terms; we may assign them to an affiliate or in connection with a merger or sale of our business, without reducing your rights. These Terms, together with the Privacy Policy, are the entire agreement between you and Pleyra regarding Wiggo.

1. Contact

Pleyra, [registered address] Email: support@pleyra.com